Intermedia was basically down all day today which is amazing to me. I've worked with that service a bunch of times, which means I've ripped data off their systems while moving people to Google Apps.
If your email goes down for an entire day, the reason it went down doesn't really matter. It was down. ALL DAY! It's 2013. The problem is that it went down. That's enough, that's it, that's all you need to know. You don't fix it by doing the same thing ... until it goes down again. You fix it by changing. Change your expectations. Change your decision making process. Change your friggin email provider.
Intermedia pricing ranges from $96 - $180 per year ($480 if you add a hosted business phone system) for which amounts to a hosted Exchange 2010 server on the low end as well as SharePoint and chat on the high end.
It's a rip off. Google Apps is $50. Add RingCentral if you want to do phones and the total per user price is $350. Intermedia costs almost 40% more and only provides a fraction of the functionality.
Why Intermedia?
- It's not functionality
- It's not cost
It's because of the status quo. Customers will, rightly, blame Intermedia for today's outage. But who's to blame next time? Exchange Servers go down for entire days all the time. It happens constantly. In 2013, that's silly. It's also expensive. But to a certain degree, it's what people expect. So they complain and then they get over it. We need to have higher expectations for these basic services.
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